What to Ask Before Buying a Phone System?
VoIP phone systems are becoming increasingly popular in the business arena. But, why are they ?the new best thing? in communications solutions? Well, to answer that we need to consider several factors: cost-effectiveness, advanced features and remote capabilities among many others. For example, a virtual PBX system can host your data securely on the cloud, and you can get access to your network while enjoying high-end functionality regardless of where you are.
Now, before we go any further you probably want to know: What is the Cloud? What is this VoIP thing you talk about? I didn?t understand much about it at first, but I asked the guys at TelcoDepot, a New York-based phone system provider that offers free expert advice on the subject, what the deal with VoIP and Cloud PBX was. They said it plain and clear: The cloud is the Internet. It?s just a way of saying you won?t be storing your data on your own hardware but in a server off-premise.
That was simple enough. Then they explained that Voice over Internet Protocol (VoIP) is a simple function that uses the Internet to make calls. In other words, instead of using traditional landlines, I?d just hook up my business phone to my internet connection. That?s half of the appeal right there! VoIP is one of the most economical ways to make calls, especially to international locations. Besides, VoIP systems are easy to set up and support in the long run.
An Infonetics market research report predicts that by 2018, the cloud PBX and UC market will reach a total value of at least $12 billion. Impressive, isn?t it? Cloud-based phone systems provide high-end features that help business owners to foster better communications without spending a fortune. You should already know that mobility is no longer an option; instead, it?s a requirement to unify your communications and enhance flexibility without sacrificing quality of service.
While a cloud phone system seems like a great communications solution, I bet there are a lot of questions you?d like answered. So, before buying one, make sure you ask yourself the five following questions:
Does my Business Have Multiple Locations?
If your business has several locations (whether you have offices across different states or several countries) a hosted PBX phone system is an excellent option for your business because it works as if your whole team were gathered in one single place. Advanced features such as conference calling, auto-attendant, find me / follow me, calling groups and voicemail to email transcription are critical to the success of companies based in multiple locations.
What Specific Features Do I Need?
It seems like a no brainer, but it is convenient to make a list of your must-have features based on your specific business needs. List them in order of priority. Research detailed information if you are not sure what a specific feature means. Remember that there is a myriad of phone systems out there tailored to meet the needs of every business. Look for yours!
Do You Have Staff Working From Home?
If your staff is on the go or if you are planning to hire remote workers, cloud hosted PBX phone systems allow you to always stay in touch with your team (no matter where they are) eliminating expensive calling rates and poor sound quality. You and your team can harness advanced features such as conference scheduling, email notification, secure conferencing and moderator. In 2010, 9.4% of U.S. workers labored at least one day a week from home, according to the Wall Street Journal. Remote working is on the raise, so consider being part of this trend.
Does Your Business Thrive on Cutting-Edge Technology?
The latest communication technology seeks to avoid operational hassles. Cutting-edge technology puts your business a step ahead of your competitors and gets you ready to face a range of challenges. Your cloud phone system will be entirely managed and kept up on the cloud by your service provider, allowing you to focus on your core business.
Can You Afford In-House Technicians?
Say goodbye to expensive in-house technicians. In the past, traditional phone systems were expensive because you needed technical experts to install and maintain your system. Well, times have changed. You are capable of saving large amounts of money in different ways including, among others, equipment, contracts, unlimited calling, maintenance and installation.
If you have any questions about virtual phone systems, you can contact TelcoDepot for further information. Those guys provide free expert advice and were really helpful. Now, before you leave, please share your comments below! We?d like to know what you think about this technology.
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